What is phone etiquette? Phone etiquette is the way you use manners to represent yourself and your business to customers via telephone communication. This includes the way you greet a customer, your body language, tone of voice, word choice, listening skills and how you close a call.

What is the basic telephone etiquette?

DO – When you answer the phone, greet the caller warmly and advise who they are talking to. Always answer the phone with your name at the end of your greeting. You will have an upward inflection on your name which will stay in the mind of the caller. Personal calls received should also be formalised.

What is proper etiquette for answering phone calls?

Answering CallsTry to answer the phone within three rings. Answer with a friendly greeting. Smile - it shows, even through the phone lines; speak in a pleasant tone of voice - the caller will appreciate it.Ask the caller for their name, even if their name is not necessary for the call.More items •May 28, 2020

What is professional phone etiquette?

Always answer the phone with a pleasant, polite introduction that includes your name and the name of your company. Some examples of good professional greetings include “Hello,” “Good morning,” and “Good afternoon.” After you greet the caller and make a positive connection, then you can begin assisting them.

Is greeting necessary in answering a call?

Its essential that they use a standardized greeting that makes a good impression on the callers and ups the “wow” factor for your company. With a warm, welcoming answering service greeting, your callers will instantly know theyve reached the right party and they will get the help they need.

Why cant I answer my phone calls?

If you are still unable to answer the incoming calls, check the block list and do not disturb mode. You should also check the screen where the answer and reject buttons are located. It could be a display issue if other apps also dont work at the required place.

How do you greet someone on a call?

Greet the CallerGreet the caller in a friendly and enthusiastic manner such as Good morning or good afternoon.State your company name. For example, This is Office Skills Training.Introduce yourself to the caller. For example Sue Bunting speaking.Offer your help. For example, how may I help you?

What is the key elements to greet the caller when answering the phone?

The key elements of a telephone greeting are your department or company name, your name, and an offer of assistance, as in these sample business phone greetings. An example of a switchboard business phone greeting might sound like, XYZ Company. This is Bob. How may I direct your call?

How do I answer an incoming call on my phone?

To answer the call, swipe the white circle to the top of the screen when your phone is locked, or tap Answer. To reject the call, swipe the white circle to the bottom of the screen when your phone is locked, or tap Dismiss. Rejected callers can leave a message.