How do I transfer a call?

Forward calls using Android settingsOpen the Phone app.Touch the Action Overflow icon. On some phones, touch the Menu icon instead to see a list of commands.Choose Settings or Call Settings. Choose Call Forwarding. Choose one of the following options: Set the forwarding number. Touch Enable or OK.

How do you transfer a call on an office phone?

Dial the four-digit extension number of the person you wish to transfer to. Announce the caller. Press the Transfer button followed by the Line that is currently on hold. This will merge the two lines.

Can I transfer a call from my cell phone to another phone?

Call Forwarding on Android If youre using an Android phone, open the Phone app and tap on “More” at the top right. Next, tap on “Settings” or “Call Settings” and choose the “Call Forwarding” option. You may see a list of options to choose from that tells the phone which calls to forward to your other number.

What to say when you are transferring a call?

Announce the caller to the new person and explain the reason you are transferring the call to them. Provide as much information as you can so the caller doesnt have to repeat what they have already told you. If youve entered the caller information into the computer system, this information should transfer with them.

What to say while transferring a call?

#1. Speak to the Person Who Will Answer the TransferSituation: You want to let your colleague know that theyll be transferred a call, and you want to let them know what the caller has requested.What you can say (to your colleague): “Hi, [colleagues name]. I have [callers name] on the other line.

How do receptionists transfer calls?

If the call is ringing in, it is redirected before you answer it.Place a call to the person you want to transfer the call to. Speak with the other person when they answer.When youre ready to transfer the call, select one of the two calls in the Call Console. The calls are connected and removed from the Call Console.

What are the important things to remember when transferring the call?

There are a few essential elements of call transfer you should never skip:Inform the customer. Give the caller the transfer information. Let the customer know what to expect. Always thank the customer! Introduce the caller. Make sure the call goes through.

When transferring a phone call you should?

5 Steps to Professionally Transfer a Phone Call for Good Phone EtiquetteExplain to the caller why their call needs to be transferred. Give the caller your information before transferring the call. Ask the caller for permission to initiate the transfer. Speak to the party whom the caller is being transferred to first.More items

What is the code to activate Call Forwarding?

Call forwarding is often enabled by dialing *72 followed by the telephone number to which calls should be forwarded. Once someone answers, call forwarding is in effect. If no one answers or the line is busy, the dialing sequence must be repeated to effect call forwarding. Call forwarding is disabled by dialing *73.

When answering the phone and trying to learn who is calling you should say?

#2 The phone should be answered with a positive greeting such as “Hello,” “Good Morning,” or “Good Afternoon,” etc. Following the greeting, the person who answers the phone should give his or her name and the name of the business or organization that is being contacted.

How do I warm up a call transfer?

A warm transfer is when you speak with the new agent before the call is transferred. You can tell the destination agent about the callers issue and give any background information before transferring the call (without the caller hearing). Then, all three parties can speak together.

What is *# 62 code used for?

*#62# - With this, you can know if any of your calls - voice, data, fax, SMS etc, has been forwarded or diverted without your knowledge.

How do you properly answer a phone call?

Answering CallsTry to answer the phone within three rings. Answer with a friendly greeting. Smile - it shows, even through the phone lines; speak in a pleasant tone of voice - the caller will appreciate it.Ask the caller for their name, even if their name is not necessary for the call.More items •28 May 2020

How do you answer an incoming call?

To answer the call, swipe the white circle to the top of the screen when your phone is locked, or tap Answer. To reject the call, swipe the white circle to the bottom of the screen when your phone is locked, or tap Dismiss. Rejected callers can leave a message.

Do you hang up after transferring a call?

Complete the transfer by connecting the caller with the other person or department. Remember to end your connection by hanging up the phone or disconnecting your headset. Because phone systems can be complicated, especially in big companies, you want to ensure youve entirely disconnected yourself from the call.